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nathaniel W

1 reviews | Active since Aug 2014

04 May 2019, 17:01

Fnb (Faulty Connex laptop)

Ordered the Connex laptop deal from Fnb connect. Received laptop on the 25th March 2019 a month later the laptop won't switch on unless its plugged in. The Battery will not charge it's defective after a month. The laptop did not fall or spill water on it or anything like that, so its not due 2 negligence. Called Digital Planet on the 24th April 2019 to have the laptop collected. Still hasn't happened. I feel like this entire deal should just be cancelled. Because if after a month the Connex laptop is giving problems, i have no confidence once it collected whenever the hell that is, that a month or 2 down the line i have the same problem again. Connex quality of product **********, Digital Planet suck and Fnb for having this poor quality product on there connect catalogue. Should have never taken this deal. Was to good to be true. R149 for 24months. Laptop, laptop bag, Bluetooth headphones and wired mouse.

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Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply06 May 2019, 09:13
Official
 Good Day, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***. 

Regards,
 
Hello Peter Complaints Team 

*** 
nW
nathaniel W's update13 May 2019, 09:16
Reviewer Update
Still awaiting collection of the laptop. Digital Planet what is the hold up. Today is the 13 May, I sent a request and called 24th April, yet nothing has happened. I feel so disappointed and angry that a paying customer has to be treated this way. I have no confidence in this being resolved anytime soon. Digital Planet just doesn't care and lacks customer service.
nW
nathaniel W's update13 May 2019, 13:40
Reviewer Update
Ram Couriers finally called. The laptop will be collected today.
nW
nathaniel W's update23 May 2019, 13:33
Reviewer Update
I have recieved my laptop back from connex. Lets hope and pray i dont have a battery problem again. Thanks 2 Fnb, ram couriers and connex for the prompt turn around time. Was told it can take up to 20 business days but turn around time was excellent.