1 reviews | Active since Jun 2016
FNB Faulty Cellphone Banking App
<p>After updating my cellphone banking app about a month ago, the app does not work. I have requested assistance on the fnb Facebook page which did not tackle the problem at hand. I then sent an email to fnb support and to date have not received any response. Clearly I am not the only one experiencing this problem as others have mentioned the same problem on the Google Play Store. However, fnb fails to address the issue. </p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our Digital banking department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is 950531
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed we're already liaising with our Digital banking department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is 950531
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Tel number: ********** (option one)