JD
Jesse D

1 reviews | Active since Jan 2017

26 Jan 2017, 16:55

FNB Fatal System Errors

<p>I have been an FNB client for 3 years now, using the Platinum Young Professionals account. I was offered a credit card, and gladly accepted. However, I was unemployed for a short period and my account was in arreas, however, i have subsequently settled the entire amount... Only to find that, once settled, FNB had experienced a system error which caused my account to rolled over to the attorneyes, thus closing am account. I phoned and issued a complaint and was informed that they cannot reopen it and theres nothing they can do but they accept all the blame, as I made payment ahead of schedue and it was entirely their fault.</p> <p> </p> <p>Due to their stupidity, I know have the problem. I really hope everything can be rectified or I will never bank with FNB again and will possibly institute legal proceedings against them for the inconvenience caused.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jan 2017, 09:24
Official

Good day Mr. JesseDavid6

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***