HS
Hopalong S
1 reviews | Active since Mar 2009
13 Jun 2023, 11:35
FNB fast becoming most useless customer orientayed bank ever
FNB FAST BECOMING THE WORST BANK EVER. I have tried unsuccesfully to resign my testament for 2 months. Have gone online and drafted it but it never gets sent for me to sign Now they penalise my ebucks rewards because my signed will is signed mord than 5 years ago. Phoned them on *** and no response. After a couple mord attempts a lady answers and then puts the phone down without any assistance. Stuff FNB, i am moving my bank to anorher that can appreciate my loyalty. It has become impossible to get any assistance from FNB. Each month its a mission to get tour ebucks rewards, totally unacceptable
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Hopalong S's updateReviewer Update
13 Jun 2023, 13:50Now they dropped me from level 5 to level 4 as they say I never accessed the smart budget app or reviewed my credit status. But I know that I have done it, for years each minth, however although I jumped all the reficulous ebucs reward hoops done, and my budget and credit status is unchanged still dark green, they now penalise me due to *********** system.
Often throw petrol at Engel LaLucia, then they say that is a non engen garage,....and so it goes on and on. There ebucs reward system is busted, and I gave had enough of FNB
Furthermore I have updated my will but they dont send it for signing, and because my current will has been signed >5 years ago, wham no ebucks reward. How can I sign a new one if they never send it????
Requested Alfred Molama to escalate my issues and email, he sais he cannot do that, nor refer the matter for someone senior at FNB to intervene. He say I must phone them. Absolutely shocking.
Spent many minutes on chat line, no help, no respinse. Phoned *** and they put the phone down in your ear. If they even answer at all.
This is totally unacceptable, most embarrasing and ***********.
Refered my brother to switch to FNB as well. 2 months later and he still has not received his credit card. Several visits to FNB branch but they cannot get their act together. He is unable to use FNB and have reverted back to his old bank.
I am now doing the same, moving my account after 15 loyal years with FNB. They have no ability to respond or communicate well. So 0 client satisfaction means we say goodbye to FNB, as they fast becoming worst bank ever.
Often throw petrol at Engel LaLucia, then they say that is a non engen garage,....and so it goes on and on. There ebucs reward system is busted, and I gave had enough of FNB
Furthermore I have updated my will but they dont send it for signing, and because my current will has been signed >5 years ago, wham no ebucks reward. How can I sign a new one if they never send it????
Requested Alfred Molama to escalate my issues and email, he sais he cannot do that, nor refer the matter for someone senior at FNB to intervene. He say I must phone them. Absolutely shocking.
Spent many minutes on chat line, no help, no respinse. Phoned *** and they put the phone down in your ear. If they even answer at all.
This is totally unacceptable, most embarrasing and ***********.
Refered my brother to switch to FNB as well. 2 months later and he still has not received his credit card. Several visits to FNB branch but they cannot get their act together. He is unable to use FNB and have reverted back to his old bank.
I am now doing the same, moving my account after 15 loyal years with FNB. They have no ability to respond or communicate well. So 0 client satisfaction means we say goodbye to FNB, as they fast becoming worst bank ever.
HS
Hopalong S's update13 Jun 2023, 13:50
Reviewer Update
Now they dropped me from level 5 to level 4 as they say I never accessed the smart budget app or reviewed my credit status. But I know that I have done it, for years each minth, however although I jumped all the reficulous ebucs reward hoops done, and my budget and credit status is unchanged still dark green, they now penalise me due to *********** system.
Often throw petrol at Engel LaLucia, then they say that is a non engen garage,....and so it goes on and on. There ebucs reward system is busted, and I gave had enough of FNB
Furthermore I have updated my will but they dont send it for signing, and because my current will has been signed >5 years ago, wham no ebucks reward. How can I sign a new one if they never send it????
Requested Alfred Molama to escalate my issues and email, he sais he cannot do that, nor refer the matter for someone senior at FNB to intervene. He say I must phone them. Absolutely shocking.
Spent many minutes on chat line, no help, no respinse. Phoned *** and they put the phone down in your ear. If they even answer at all.
This is totally unacceptable, most embarrasing and ***********.
Refered my brother to switch to FNB as well. 2 months later and he still has not received his credit card. Several visits to FNB branch but they cannot get their act together. He is unable to use FNB and have reverted back to his old bank.
I am now doing the same, moving my account after 15 loyal years with FNB. They have no ability to respond or communicate well. So 0 client satisfaction means we say goodbye to FNB, as they fast becoming worst bank ever.
Often throw petrol at Engel LaLucia, then they say that is a non engen garage,....and so it goes on and on. There ebucs reward system is busted, and I gave had enough of FNB
Furthermore I have updated my will but they dont send it for signing, and because my current will has been signed >5 years ago, wham no ebucks reward. How can I sign a new one if they never send it????
Requested Alfred Molama to escalate my issues and email, he sais he cannot do that, nor refer the matter for someone senior at FNB to intervene. He say I must phone them. Absolutely shocking.
Spent many minutes on chat line, no help, no respinse. Phoned *** and they put the phone down in your ear. If they even answer at all.
This is totally unacceptable, most embarrasing and ***********.
Refered my brother to switch to FNB as well. 2 months later and he still has not received his credit card. Several visits to FNB branch but they cannot get their act together. He is unable to use FNB and have reverted back to his old bank.
I am now doing the same, moving my account after 15 loyal years with FNB. They have no ability to respond or communicate well. So 0 client satisfaction means we say goodbye to FNB, as they fast becoming worst bank ever.