FNB fast becoming incapable of dealing with issues

I have been trying to open a basic business bank account with FNB since February this year. After many email resends, hours of painful phone calls (which have regularly included waiting for a real person to talk to for over 15 minutes) I still get told they are waiting for information - which I have sent to them 3 times already. And NO-ONE has the ability to call me and help me. If this is our most innovative bank, I'd HATE to think what the other banks are like. C'mon FNB - I used to rave about you.