FNB falsely addvertise theselves

<p>i've recently tried to switch banks to FNB but this is in no way easy or simple as their multiple adverts claim.<br /><br />on 14th of july 2017 i tried to open an account and had to deal with an employee in hyde park by the name of Mike Mkhwa**** who was not helpful in anyway. it took him 10 minutes to enter in his username and password, saying he had a broken keyboard. after over an hour he called a manager and i was told i cant use a copy of an original for proof of residence, which would be fine if i was told before the hour long wait. <br /><br />during the rest of the time i was there i arranged for an acceptable proof of residence to be sent. however even after i left FNB's harrasment didnt stop, i was phoned multiple times that afternoon and the following morning by Mr Mkhwa**** who had claimed he hadnt received a proof of residence. i was told would then be closed. only after i threated to send proof to his suprvisor that all the necessary had been sent did Mr Mkhwa**** "suddenly" receive the mail.<br /><br />my experience was so bad that i opted to change my debit orders myself as this would be easier then having FNB do it for me. "how can we help you"? train your staff </p>