1 reviews | Active since Nov 2014
FNB false advertising- a mobile Sim
<p>FNB advertising in the bank and all over where by one can apply for a R399 pm unlimited voice calls. </p> <p>The state apply now and walk out with it meaning it should work with in a few hours max 24 hours. </p> <p> </p> <p>I have app**** for this sim on the 04 October 3016. Up until now this SIM card is not working. I have app**** for this card at the Forest Hill mall FNB. The person who was has be dealing with this is James from FNB Forest Hill FNB. </p> <p> </p> <p>I have been to the bank 5 times since the 04 October. </p> <p>When the *** at FNB calls the call center their say their supervisors are all in a meeting every single day. </p> <p> </p> <p> </p>
Good Day Mr Huluman,
Thank you for taking my call earlier to acknowledge your review on hello peter. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mr Huluman,
Thank you for taking my call earlier to acknowledge your review on hello peter. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Hi Daffnie,
I got a call from FNB Forest Hill (David). He indicated that the regional manager has been contacted. He says its out of his hands to the activation of this SIM card. Please not I have given FNB 24 hours to resolve this situation, if unresolved I will cancel this sim and all other accounts with FNB , for its poor service.
If FNB does not have an effective and efficient reporting structure I should not be the one bearing the brunt of this.
Regards
Shalen.
Hi Daffnie,
I got a call from FNB Forest Hill (David). He indicated that the regional manager has been contacted. He says its out of his hands to the activation of this SIM card. Please not I have given FNB 24 hours to resolve this situation, if unresolved I will cancel this sim and all other accounts with FNB , for its poor service.
If FNB does not have an effective and efficient reporting structure I should not be the one bearing the brunt of this.
Regards
Shalen.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address all concerns raised to provide you with a resolution on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address all concerns raised to provide you with a resolution on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)