FNB False advertising

FNB has false advertised to me and for that I will be moving my account.

I was upgraded to Premier account in August and was told will only be charged the account fee ed of November as I am only trying the account.

End of August I was debited the account fee which I queried with FNB- I was then told it will be escalated ad I will be reimbursed, With reference number R*** to date nothing has happened. September I was also debited and no response from FNB, I have life covers, funeral covers and a premier account that I am willing to move ASAP. Should I not receive any response Accounts will be moved by close of business today.