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lydia E

1 reviews | Active since Jun 2016

30 Jun 2016, 08:27

FNB False Advertising

<p>I have been an FNB Private Client since last year. I have never been contacted or assisted with any query after numerous emails. I even went into a branch and even that consultant contacted Private Banking. Still no one has contacted me to offer their services, or to assist me. BUT I am still being charged for the Private Client services. Before I was a private client I also had pathetic service from the Premier Suite resulting in my taking my business account over to Standard Bank. FNB advertises all these wonderful services but does not deliver. AT ALL. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jun 2016, 08:53
Official

Please accept our sincerest apology for the delay with your request. Your details were escalated to private clients who will be in contact with you and provide you with detailed Feedback.

Thank you for allowing us the opportunity to assist you with your request.

The reference for your complaint is 952974.

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: ********** (option one)