FNB Failure to update account and account status!!

I previously had a savings account with FNB and switched over to Capitec bank due to personal reasons at the time. I assumed that if no money is paid into my savings account that FNB will eventually just close to account. Meanwhile without knowing the account just built up bank charges and no one from FNB phoned to ask if I'm still using the acc. <br> <br> The charges built up to R374.48. I recently wanted to open a Gold cheque account with FNB where I found out that I owed them the above amount and have to pay it over the counter first before I can open the acc, which I paid in full on the 27th of January 2016 using the old account number as a reference as the bank manager said I should. I was told to wait a month so that FNB can update their records.<br> <br> So yesterday I tried to apply again for the account online and was phoned back today saying that I still owe the R374.48 and must pay it first. That made me furious because I have paid it,with a reference number and everything as I was told. So where the hell is my money gone to and why has my acc not been updated yet. Is this the poor service the people of South Africa is paying for? It's ****ing ridiculous I tell you.