EA
Elaine A
1 reviews | Active since Oct 2018
15 Dec 2025, 14:02
FNB Failure to Serve New Clients
Customer Service has been a Nightmare from the Start. Not Impressed.
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Elaine A's updateReviewer Update
15 Dec 2025, 14:29Good day,
I am writing to formally escalate a complaint regarding the unacceptable service I received at FNB Calswald (Midrand) and to request the immediate closure of my FNB account.
I opened this account based on recommendations that FNB provides superior customer service. Unfortunately, my experience has been the complete opposite and has resulted in financial loss, repeated inconvenience, and unnecessary stress.
Summary of events:
- I received an SMS confirming that my bank card had been delivered to FNB Calswald. I took half a day off work and incurred Uber costs, only to be informed that my card could not be located.
- I was issued with a temporary card while awaiting a replacement.
- A Google Play charge of R8.00 was debited from my account, despite the fact that I do not have a Google Play account and had never used this FNB account.
- After raising this query, my card was cancelled without any notification, which I only discovered when attempting to make a purchase.
- The replacement card I was advised to wait for did not arrive as communicated. I again took time off work and incurred further transport costs.
- I was informed by my employer’s HR department that the surname on my FNB bank confirmation letter is incorrect, posing an audit risk and preventing my salary from being paid into this account.
Had my Standard Bank account already been closed, I would not have received my salary. Due to these issues, I have also had to notify all debit order holders that I will no longer be using FNB.
Requests:
Requests:
- Immediate closure of my FNB account
- Written confirmation that no penalties or failed debit order charges will be levied due to FNB-related errors
- Confirmation that this complaint has been formally logged
This has been the most disappointing banking experience I have encountered, both professionally and personally. I await your urgent confirmation.
EA
Elaine A's update15 Dec 2025, 14:29
Reviewer Update
Good day,
I am writing to formally escalate a complaint regarding the unacceptable service I received at FNB Calswald (Midrand) and to request the immediate closure of my FNB account.
I opened this account based on recommendations that FNB provides superior customer service. Unfortunately, my experience has been the complete opposite and has resulted in financial loss, repeated inconvenience, and unnecessary stress.
Summary of events:
- I received an SMS confirming that my bank card had been delivered to FNB Calswald. I took half a day off work and incurred Uber costs, only to be informed that my card could not be located.
- I was issued with a temporary card while awaiting a replacement.
- A Google Play charge of R8.00 was debited from my account, despite the fact that I do not have a Google Play account and had never used this FNB account.
- After raising this query, my card was cancelled without any notification, which I only discovered when attempting to make a purchase.
- The replacement card I was advised to wait for did not arrive as communicated. I again took time off work and incurred further transport costs.
- I was informed by my employer’s HR department that the surname on my FNB bank confirmation letter is incorrect, posing an audit risk and preventing my salary from being paid into this account.
Had my Standard Bank account already been closed, I would not have received my salary. Due to these issues, I have also had to notify all debit order holders that I will no longer be using FNB.
Requests:
Requests:
- Immediate closure of my FNB account
- Written confirmation that no penalties or failed debit order charges will be levied due to FNB-related errors
- Confirmation that this complaint has been formally logged
This has been the most disappointing banking experience I have encountered, both professionally and personally. I await your urgent confirmation.