FNB FAILURE TO PAY OUT CPP CLAIMS
I logged a claim a claim on the 28th of September 2020 to utilize my credit life facility due to retrenchment. To date, nothing has been done regarding my claim, I was subsequently debited on the 25th of October, almost a month after my application.
I have emailed and called on multiple occassions, instead I am being sent from pillar to post. I am aware that I should expect delays due to the influx of requests due to Covid, however, 2 months seems too long of a time to receive feedback.
With every phone call I am told my query has been escalated and a manager will call back however that never happens. Today, 09 November 2020, I received an sms citing that my policy has come to an end. How when I have a pending claim, how when I didn't cancel it, how when I have not missed any payments irrespective of my retrenchment?
I need answers as i have paid for this facility religiously.
I spoke to a conflict resolution consultant who was of great help regarding my query, however, to date my refund has not been processed.
I was advised that refunds take up to 7 working days to process, with every call I make the turnaround time is changed to a longer waiting period.
FNB has been nothing but a cause of huge frustration during this time. Client retention and satisfaction is not up their alley.
I spoke to a conflict resolution consultant who was of great help regarding my query, however, to date my refund has not been processed.
I was advised that refunds take up to 7 working days to process, with every call I make the turnaround time is changed to a longer waiting period.
FNB has been nothing but a cause of huge frustration during this time. Client retention and satisfaction is not up their alley.