FNB - Failure to close Account

I am writing to express my extreme dissatisfaction regarding the ongoing failure to close my FNB account. I initiated a closure request on April 19th, first attempting through the FNB Banking App, which proved unsuccessful. I then contacted Customer Services via phone, where an agent assured me the account would be closed within 3 to 5 days.

As of May 5th, the account remained open. My subsequent attempt to close it via the app on the same day was also unsuccessful. To maintain an audit trail, I then used FNB Secure Chat on May 5th, assisted by Bongekile (reference CAS -***6-F3B3B4).

Despite these efforts and assurances, the account is still active today, and I am once again being charged banking fees for an unused account. This demonstrates a clear lack of competence on the part of FNB staff in handling account closures.

Now I'm being charged banking fees for an account I don't use, all because FNB staff can't seem to close it. I'm absolutely refusing to pay another cent on this account or spend any more of my time trying to get it sorted. Frankly, FNB can leave the account open and debit whatever fees it wants. I've done my part; it's up to FNB to either close it or not.