FNB failure to assist in retrieval of funds from Suspense Account

My pervious complaint regarding the closure of my six year old daughter's FNB account with out my knowledge or consent has not been resolved. FNB was quick to respond to my first Hello Peter review and requested I submit forms and the money taking from her account and placed in the FNB controlled suspense account would be transferred into my FNB account. I submitted everything and also requested that they let me know when it will resolved but haven't heard from FNB. It is now 2 weeks and still no response. FNB has effectively has ****** my daughter's money and I will be lodging a compliant with the banking Ombudsman.