FNB Failure To Assist Clients in Critical Situations. They silently freeze your money then go AWOL

I have never experienced such poor and unprofessional service in my life. My account has been frozen for almost 4 weeks now, despite me providing FNB with every single document and requirement requested. I have been running up and down to the branch and spending endless time on calls, yet I receive no feedback, no resolution, and no accountability.

The so-called investigator assigned to my case is completely unreachable, does not respond to emails, and shows absolutely no urgency. Meanwhile, my rent and financial obligations are piling up, and I am left unable to give my landlord or anyone else a clear explanation because FNB has chosen to treat me like I don’t matter.

It is shocking how a bank that claims to value its clients can show zero interest in helping someone whose livelihood depends on access to their own money. At this point, I feel ****** and abandoned by the very institution that is supposed to safeguard my funds.

FNB has caused me nothing but stress, humiliation, and financial damage. The lack of communication, transparency, and basic customer care is appalling. I regret ever trusting this bank with my money and I would not recommend FNB to anyone who values their their financial security.