FNB failure of service and communication regarding serious allegations

On the 28th of September a client by the name Ronald Anderson purchased a Product on my store, at 23:30 at night and made payment. On the 29th of September fnb sent me an email stating that my business account has been blocked due to alleged funds which were paid into the business account which I had not ****** from anyones account by a customer who made a purchase on my store by the name Ronald A (won't use full name as this is private), the email requested that i respond with the proof of funds received by requesting an invoice and affidavit within 48hrs for high efficiency. I then sent an invoice and an affidavit as requested shortly after receiving the email from fnb.

Its the last message I received from FNB and theres been no further communication or clarity on the matter. FNB hasn't bothered to contact me and has continuously failed to reach out to me regarding what its going on with my capital and my business capital, contacted fnb on Friday then again on Monday, then again Tuesday, only to be continuously transferred by their staff that don't care about the problem as the staff only cares about their salaries and doesn't bother to resolve the problem or refer me to a department that can, fnb has failed to keep me updated as a client. FNB has gone on to further block all other bank account under my name which have no relation to the noted account in the email received by *** , with no further reason, No communication from fnb to get clarity on the matter, The ****tiest service I've received from any institution on the planet and this is coming from an client who's been banking with fnb for years. The assigned investigator by the name John Volmmink *** not reachable by the number under his email has failed to return communication and fnb has failed to reach out to me as a client even though I've offered full transparency . FNB forgets that we their clients don't have to use FNB, no one forces us and because of that FNB owes us the clients service and its not the other way around, there are many other banks that do a better job at taking care clients and having the clients interest at heart first bcuz we bring the revenue to fnb!!! FNB blocked every single bank account and doesn't care to reach out to me as its client first.

I want access to my money , ASAP, I will stop banking with fnb for this bull**** service i'm getting with chosen keepers of my capital FNB!!!

From the 29th of September to the 11th of October I have lost out on many business opportunities and continue to while fnb fails to resolve what ever is going on here in a timely manner and doesn't bother to keep me the client informed and up to date with my capital!!! How dare you fnb!!!

FNB withholding my funds is also affecting my personal well being, as I cannot buy food, petrol, pay my expenses and generate more capital an cashflow because of how fnb is handling this entire matter if its even been checked on.

I've tried contacting John Volmink countless times including his superiors in the department to no avail, sent him countless emails, tried to speak to team leaders and managers and theres just no sign of communication in this institution over this miss understanding that's taking place. Even after all the necessary proof I've forwarded to fnb, theres still no communication from fnb staff to fix this matter.

FNB's technical difficulties that are being experienced in the IT department have nothing to do with me and my money and frankly that should never be the clients issue.

Worst part is that FNB has not provided any reference numbers or valid information to follow up on the matters.

Fnb staff have escalated my queries mutliple times and non of the fnb staff have contacted me back on the matter, if anything Banking with fnb has proved to be extremely useless due to 0 support for me as a client who's keeping capital with fnb!!!

Visited a branch to speak to a banker, even they couldn't help me or provide clarity, what type of institution has been setup here??

FNB IS DEALING WITH PEOPLES LIVELY HOODS, HERE

I want my money!!!!! I Want out of FNB ASAP, due to the BS service I've received in the Last 2 weeks and counting !!!