FNB Fails with customer service

<p>My cards were ****** and I ordered new cards. Firstly I got two petrol cards, one limked to my credit card and a seperate card. I've never had a petrol card linked to my credit card, and did not request it. I collected my cards at an FNB branch and had the cards activated. First time I use my new cards it declines, no auth to use. I call the Call Centre and don't get much explanation except I did something wrong. My card gets activated again. Then again upon using it I get the same error. Again I have to call the Call Centre, and again I'm treated like I'm doing something wrong and I'm the *********** one. A Team Leader was incapable to give me answers or help me, had to put me through to an agent to tell me go to your branch for help. The lady at the branch did not hesitate to asist me and called the Call Centre, again where the agent said she can't help us. The lady had to call again, and only after she told the agent that she is aware of faulty cards and that this cards does not pick up her system, she thinks it is faulty and insists it gets investigated, did the agent do something. A call was logged and I was promissed a call back within 8 hours. It's 5 days later and there has been no contact. What do I have to do to get some service and have your issues sorted. Do you actually care about your clients? Your slogan is: how can we help you? Sort out my cards and tell me the truth, instead of treating me like some *********** person. Deliver on your promises, instead of just hoping I will go away and forget about it. If you are incapable of helping me, then tell me because I would then like to go to another bank. You need to improve on your service, or you will be out of business when Discovery's bank opens.</p>