FNB Fails with Covid-19 Support

"How Can We Help You?" Yeah right...! I have app**** for Covid19 business assistance through the Oppenheimer Trust Inisiative for employee assistance and have twice received confirmation that my application was successful and will receive my contract shortly. Well, it has been 3 weeks and still no contract. Worst still is that it is impossible to get in touch with anyone at FNB to get some of the "help" they so proudly talk about. No email address, no contact number, no nothing. The App chat line refers you to the business banking call centre. The call centre says they will escalate your query, but cannot give you a direct contact number to follow-up on your application reference number. Just nothing. All the while my employees are suffering and missing out on assistance for which my business has already been approved.... I can honestly say it has been more frustrating to deal with FNB than with the UIF office, and the UIF sets quite a low bar..... Can someone at FNB please contact me and offer real assistance?