1 reviews | Active since Sept 2016
Fnb fails to set international authorisation on my account
<p>Absolutely disgusted and upset at FNB. Went in to your branch at South gate to set up international travelling on my account as I will be leaving the country tonight. All was fine until today I felt like checking and confirming. Turns out there was no authorisation set up the first time. Instead my email address was somehow changed. i am seething, imagining the kind of stress I would have had, not being able to access my account overseas. And I am currently feeling insecure. Wondering it this time it has been set properly. I will be taking this further.</p>
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)