FNB fails to respond about money owed to me

FNB customer care reference is ***Q was allocated early January 2022. The matter has been dragging on since November 2021. All of the details are known to: Hyde Park Branch Manager Luc**** Samuel (***) First responder at Hyde Park Branch Mandlenkosi Binga (***) 'FNB Cash Investments' <***> and 'FNB Customer Care' <***> All of the above have received email communications from me.