FNB fails to resolve ***** case since 28Feb. No Feedback

Ref#:*** and FNB General Complaint ref *** been sent to Digital Banking - ***** ***. A consultant will contact you within 24-48 business hours.

I have 6 different reference numbers for on ***** case reported since February with no feedback. Unauthorised debit orders after online transaction. I have been twice to a branch and several referrals to call the ***** line. All these efforts come back with a promise of getting back to me but FNB has not attended to me. I went through some content on your page and saw many similar stories on Academic Singles SA being ********. I have given FNB all the requirements to complete their case, I’ve filled in forms and sent them and also showed proof of my communication to cancel my account. Instead the unauthorised debit order took place again for R999.00. FNB has been uninterested and has to date not given any feedback. I have even emptied my account and left my savings only. I have not had advice on how to move forward or get back my money. FNB has been disappointing