1 reviews | Active since Sept 2016
FNB FAILS TO REFUND ****MED MONEY
<p>On the 30th August 2016, I had my card cloned and money withdrawn from my account without my knowledge. I immediately blocked the card, and made contact with the bank. ********** forms were filled in, I was informed that I would be contacted by an individual in the ***** department within 7 working days, and that a reversal would take place. To date, no one has contacted me, and the funds ****** have not been replaced.</p>
Good Mr Thabo,
Thank you for taking my call earlier, kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Mr Thabo,
Thank you for taking my call earlier, kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint is ***.
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)