FNB Fails to protect their customers

On the 29th of Sep I was ****** off my money at a fnb ATM in centurion. When I realised that the machine is not returning my card I then tried to call fnb to block my card then there were no numbers to call fnb on the actual ATM. I the tried to Google the number but it was too late as a withdrawal was made on my account already. I called a few minutes later to block the card and the consultant took me through the procedure on how to claim my money back which was promise 7 days later upon investigation. After numerous calls to fnb they are rejecting my claim and I don't know on what grounds. First they don't have emergency numbers on the actual ATM and no surveillance camera. I don't know what investigation they did but I'm very annoyed and disappointed at the big brand that I have been so loyal to for years. If this brand is not taking this matter seriously because I think they not,then I have no choice but to take this further with Ombuds. I want my money fnb!!!