FNB fails to protect it's customers's finances and simply does bother to sort out the matter.

I am making a complaint about FNB. On the 30th of April 2019 I was contacted by FNB regarding some transactions that were made on the 29th of April before 5am finishing, at just after 6pm. I immediately instructed them I had not made these purchases and indicated they were ********** transactions. However despite this, FNB displayed utter incompetence, as I saw later in the week that these transactions that had been placed on hold had gone through despite them being flagged as ********** . I also filled in a ***** claim at the FNB branch at Cresta and it has now been over a month and this matter has still not been sorted out. As a loyal FNB customer I am utterly shocked at the breach of security regarding the finances and have lost faith in FNB's ability to safe guard. The fact that this has not been resolved as yet points to a couldn't careless attitude from this bank.