LK
Lindsey K
1 reviews | Active since Mar 2019
17 Sept 2022, 07:49
FNB fails to notify customer before freezing account
FNB put a freeze on my account on 7 September, I only found out a week later when I tried to access funds. Upon my own enquiry I was informed that there were outstanding FICA documents which I needed to submit. 1. I received no request to submit the documents 2. I was not informed that my account was going to be frozen 3. I have submitted the documentation and my account is still frozen 4. No one at FNB is responding to my emails. I have now lodged a complaint with the banking ombudsman as I believe this is at a minimum an unfair practice but is most likely also *******.
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Lindsey K's updateReviewer Update
20 Sept 2022, 09:17Although I have been contacted allocated a "high priority" complaint reference and I was contacted by someone, the freeze on my account remains in place despite my documentation having been faithfully submitted to the bank 6 days ago. FNB clearly has zero regard for their customers.
LK
Lindsey K's update20 Sept 2022, 09:17
Reviewer Update
Although I have been contacted allocated a "high priority" complaint reference and I was contacted by someone, the freeze on my account remains in place despite my documentation having been faithfully submitted to the bank 6 days ago. FNB clearly has zero regard for their customers.