FNB fails to do anything again

Once again the FNB Premier banking division has failed to do anything at all when I raised an issue. Something went wrong with a debit card transaction so I sent the issue through to the FNB premier banking division and so far the only action is that i received an automated response to say i would be contacted within 1 business day, that never happened. Every time I have any concern or issue the premier banking division completely fail to do their jobs. <br> <br> Ignore the fact that I am a platinum account holder, it should not be necessary for my to have to make a complaint every time I need something simple done.<br> <br> Utterly useless once again. Shortly after I moved to FNB i thought it was a mistake and every time something happens they say they are getting better but its a lie, Don't bother with FNB, its not cheaper and there is no actual reward for banking with them.