FNB fails to deliver on simple request

I'm really disappointed to have to write this review about FNB's service to me as a small business client. I am a publisher, have just completed a large book of photographs and stories about District Six in Cape Town. The printing costs have been met by donors within SA and overseas. In the book there is a Donors page where I acknowledge each and every donor by name to thank them. One donor unfortunately failed to give his/her name in the EFT details. I asked FNB to trace the donor back to the source transaction at ABSA, and the FNB Business Help desk said this could be done with no problem. I said I was happy to pay for this to get done. That was nearly 2 weeks ago, and in spite of repeated calls and emails in which I quote the correct service reference number (Rb***), I am *still waiting* for the name of that donor. All it needs is for FNB people to talk to ABSA people in a 5 minute conversation to get the name, but it just doesn't happen. The printers are waiting for the updated Donors page so they can start printing. FNB has let me down badly here.