1 reviews | Active since Nov 2017
FNB fails to deliver on basic customer service
I had a Credit Card with FNB that went into arrears and they handed my account over to Brooks and Luyt Attorneys. FNB decided to withdraw funds from my Cheque account to recover costs on Credit Card and bypassed Brooks and Luyt collection process . All outstanding amounts was recovered and settled yet FNB fails to deliver on providing me with a paid up letter or confirmation thereof. I am being sent back and forth between FNB and Brooks and Luyt who both are failing to provide me a confirmation of paid up account.
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)