FNB FAILS TO DELIVER

Item: FNB (First National Bank)
Rating: 1
Author: ELIZABETH G

Good Day, Downloaded a Personal Loan Settlement Letter online and followed instructions doing an EFT quoting the Loan number etc and emailing proof to the requested department being *** as well we ***. Received automated response. Loan account still open showing money not paid, yet deducted from account. Called Personal Loans - unable to explain why and then put the phone down on me. Now they refuse to answer calls and hang-up! EXTREMELY upset - I have been with this bank for more than 40 years!

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Replies (1)

FNB (First National Bank)'s replyOfficial

19 Nov 2021, 12:24

Good day Mrs Elizabeth Gomes,

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.

The reference number is: ***

Regards,

Hello Peter Complaints Team

Email address: ***

FNB (First National Bank)'s reply19 Nov 2021, 12:24

Official

Good day Mrs Elizabeth Gomes,

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.

The reference number is: ***

Regards,

Hello Peter Complaints Team

Email address: ***