FNB Fails to Deduct Payment for Temporary Loan Despite Available Funds

I am deeply disappointed with FNB’s handling of my Temporary Loan Account (TLN***). Despite my Easy Account (***) having an available balance of R244—well above the required R48.45—FNB failed to settle the loan. I even had an Activity Based Payment (ABP TLN ***4) set up for automatic repayment, yet the payment was never processed. Instead, I received an arrears notice on 21 February 2025, threatening legal action and a potential negative listing on my credit record.

My demands from FNB are clear:

Immediate Resolution: Process the outstanding loan repayment from my Easy Account without delay. Credit Record Assurance: Confirm that no negative listing or penalty has been app**** to my credit record due to this error. Explanation: Provide a detailed explanation for why the automatic payment was not processed despite sufficient funds and an active ABP setup. This situation is completely unacceptable and reflects a failure on FNB’s part—not mine. I expect prompt action to resolve this issue; otherwise, I will be forced to escalate the matter further.

Best regards, Michael