FNB Fails to Automatically Release PNP ASAP Payment Differences

I am extremely frustrated with FNB. On 16 October, PNP ASAP temporarily charged R666.85 to my card, but the actual amount was R593.61. FNB was supposed to automatically release the difference — yet again, they didn’t.

The same issue occurred on 15 October, when PNP ASAP temporarily charged R409.87, while the actual amount was R347.91.

This is now the third and fourth time this has happened to me, and I’m tired of having to chase FNB to fix something that should happen automatically. I’ve already spoken to consultants earlier this month about the exact same issue, and they were completely unable to assist.

FNB, please explain why the difference is not released immediately and why customers must keep complaining before any action is taken. This is unacceptable for a bank of your size and reputation.