FNB fails to adhere to their 48 hours response (Worst Customer Service Continues)

Complaint Reference ***NF assigned to Customer Resolution Centre is still not resolved. This is how bad the FNB customer service is...

I called FNB Private Banking on Wednesday 23 September 2020 requesting a letter that confirms that I have closed my account. I also requested them to confirm my credit card limit on the same letter. They said their turnaround time is 48 hours. Today it is the 29th of September they still have not reverted back to me.

This is after I called the FNB private clients call centre over three time requesting the letter on Friday 25th September 2020. The last lady I spoke to made me hold for 30 minutes (14h30 - 15h00) on the 25th of September. I I wrote on Hellopeter on Friday (25th September 202).

I received this email:

Dear Valued Customer

FNB High Priority Complaint reference ***NF has been sent to Customer Resolution Centre. ***.

A Consultant will contact you within 24-48 Business hours.

This is what FNB calls their private response while they do nothing.

FNB can you please issue me with the letter and clear my credit record that gives false information hence I am requesting this letter.

It seems that my new job will be calling FNB everyday, yesterday 28 September I called them again.

Regards Unhappy client