Fnb fails time and time again
Ive been trying to close my FNB accounts since 24 December 2019. Its been an absolute nightmare with FNB promising that its been done but obviously failing dismally on customer service. I've received threats of a collection agent against me due to not making the payments, which might i add, are only FNB fees in relation to these accounts. I cant come into a bank as I live in the UK and only wish thsmat FNB would respect my rights to close these accounts. I've phoned, I've emailed and frankly cannot do anything further. Please just close these account, I'm desperate
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Replies (1)'s updateReviewer Update
24 Aug 2020, 08:45The saga continues almost 9 months after it started and im still stuck with an FNB card as FNB refuses to close it. I spoke to Nomthandazo Ramokgopa for over an hour and she promised me this would be resolved. Naively I believed her and here we are with zero progress. Is this the kind of company FNB is? Refusing to let people close their accounts and making income by charging fees? Disgusted
's update24 Aug 2020, 08:45
Reviewer Update
The saga continues almost 9 months after it started and im still stuck with an FNB card as FNB refuses to close it. I spoke to Nomthandazo Ramokgopa for over an hour and she promised me this would be resolved. Naively I believed her and here we are with zero progress. Is this the kind of company FNB is? Refusing to let people close their accounts and making income by charging fees? Disgusted