NQ
Ndomeleze Q
1 reviews | Active since Apr 2019
20 May 2025, 11:34
FNB fails once again
I have been a customer of fnb since I was 11 years old, but the service received is non-appreciative of this at all. I have submitted 3 queries of transactions that went through my bank account for reversals, provided supporting emails from service providers but they have not bothered themselves in trying to attend to my problem despite me following up numerous amounts of times
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Replies (2)NQ
Ndomeleze Q's updateReviewer Update
29 May 2025, 13:58Hello,
I submitted 3 claims, my queries were never attended to, I typed the above message on this platform, of the 3 claims only 2 were attended to and I was asked to get information from service provider of which I did and promptly send to fnb. to date I am yet to receive feedback, and it absolutely is extremely frustrating. The fact that to get traction on particular matter, i have to resort to such measures is absolutley disgusting. Worse of it all, I was told that I need to get feedback urgently given that transactions occcurred while back of which I struggled to do, but I did manage to get it. Did FNB do their part, flip no. just sitting on their **** doing nothing.
Whoever contacts me and tells me that transaction is old and can't be reversed, I promise you, I will swear at your very hard. What I expect is an apology, and how my money is going to be reverse, and when it will be reversed. If it means FNB has to pay for it, then it means that, failing which I will continue to post such on all social media platforms until point where FNB hears me. Dissapointing to resort to such to be heard as customer
I submitted 3 claims, my queries were never attended to, I typed the above message on this platform, of the 3 claims only 2 were attended to and I was asked to get information from service provider of which I did and promptly send to fnb. to date I am yet to receive feedback, and it absolutely is extremely frustrating. The fact that to get traction on particular matter, i have to resort to such measures is absolutley disgusting. Worse of it all, I was told that I need to get feedback urgently given that transactions occcurred while back of which I struggled to do, but I did manage to get it. Did FNB do their part, flip no. just sitting on their **** doing nothing.
Whoever contacts me and tells me that transaction is old and can't be reversed, I promise you, I will swear at your very hard. What I expect is an apology, and how my money is going to be reverse, and when it will be reversed. If it means FNB has to pay for it, then it means that, failing which I will continue to post such on all social media platforms until point where FNB hears me. Dissapointing to resort to such to be heard as customer
NQ
Ndomeleze Q's update29 May 2025, 13:58
Reviewer Update
Hello,
I submitted 3 claims, my queries were never attended to, I typed the above message on this platform, of the 3 claims only 2 were attended to and I was asked to get information from service provider of which I did and promptly send to fnb. to date I am yet to receive feedback, and it absolutely is extremely frustrating. The fact that to get traction on particular matter, i have to resort to such measures is absolutley disgusting. Worse of it all, I was told that I need to get feedback urgently given that transactions occcurred while back of which I struggled to do, but I did manage to get it. Did FNB do their part, flip no. just sitting on their **** doing nothing.
Whoever contacts me and tells me that transaction is old and can't be reversed, I promise you, I will swear at your very hard. What I expect is an apology, and how my money is going to be reverse, and when it will be reversed. If it means FNB has to pay for it, then it means that, failing which I will continue to post such on all social media platforms until point where FNB hears me. Dissapointing to resort to such to be heard as customer
I submitted 3 claims, my queries were never attended to, I typed the above message on this platform, of the 3 claims only 2 were attended to and I was asked to get information from service provider of which I did and promptly send to fnb. to date I am yet to receive feedback, and it absolutely is extremely frustrating. The fact that to get traction on particular matter, i have to resort to such measures is absolutley disgusting. Worse of it all, I was told that I need to get feedback urgently given that transactions occcurred while back of which I struggled to do, but I did manage to get it. Did FNB do their part, flip no. just sitting on their **** doing nothing.
Whoever contacts me and tells me that transaction is old and can't be reversed, I promise you, I will swear at your very hard. What I expect is an apology, and how my money is going to be reverse, and when it will be reversed. If it means FNB has to pay for it, then it means that, failing which I will continue to post such on all social media platforms until point where FNB hears me. Dissapointing to resort to such to be heard as customer
NQ
Ndomeleze Q's updateReviewer Update
29 May 2025, 14:00Further to this, I've been on the online chat service since 9 am in the morning till 2pm requesting for bank statements. the problem with this online system is that it keeps on cutting, or the consultant if they are unbale to help you keeps on cutting. This is not the first time this has happened as my interactions with online chat few months ago was also thins frustrating. Why can't FNB fix this thing, if you guys' place so much reliance on it, unless the main purpose of it is to **** customers off, if it is, I can clearly say is it working 100%
NQ
Ndomeleze Q's update29 May 2025, 14:00
Reviewer Update
Further to this, I've been on the online chat service since 9 am in the morning till 2pm requesting for bank statements. the problem with this online system is that it keeps on cutting, or the consultant if they are unbale to help you keeps on cutting. This is not the first time this has happened as my interactions with online chat few months ago was also thins frustrating. Why can't FNB fix this thing, if you guys' place so much reliance on it, unless the main purpose of it is to **** customers off, if it is, I can clearly say is it working 100%