FNB Fails Once Again - 0 Star Rating

Once again I’m deeply disappointed by the poor level of service, feedback and communication by FNB. I was told to do a manual credit card application in branch after a long battle of their online application challenges.

Melissa Cookson who assisted me at their Epping/Goodwood branch failed me dismally by refusing to respond to emails after the in branch visit for the application.

I am convinced that they do not have the best interest of their customers in mind. The sense of you need us, as a disposition is clearly evident in staff behaviour and how clients are being treated.

After many recent battles with FNB senior management I’ve decided to just close my accounts with them and find an alternative bank who values their customers, and serves them without bias, prejudice and **************.

The non existence of common courtesy to respond to their customers via email and lack of follow through on applications and enquiries is truly pathetic.

Their customer services levels need serious review and revamp.