FNB fails on Service Delivery yet again

So a few days ago I wrote a review about FNB and about how bad their service levels are. One of my complaints is that FNB don't contact you back when you have a problem. I received a response to say that someone would contact me shortly. And guess what? They have not contacted me. What a surprise there right?

Last month I logged a call about an urgent debit order reversal, and they contacted me yesterday. 30 days later. How is that urgent? How is that service delivery?

I am so over FNB, I will be taking my business elsewhere. I cannot deal with a bank who cannot help you, especially when their slogan is "How can we help you?"