CS
Carl S

1 reviews | Active since Jul 2011

14 Aug 2015, 12:11

FNB Fails Miserably Just to Open an account!

I bank with FNB and convinced my fiance to move over to FNB from ABSA.<br> However FNB has ****ed up this process to badly that she has now decided to stay with Absa...<br> <br> She gave them all her details but they CONTINUE to use incorrect address details.<br> First they compromise her banking details by sending her details to her old cell phone number which another person now has even though she GAVE THEM her new number!!<br> <br> Now they use some old address she had YEARS ago on her statement, account and email they send to her.<br> Again - SHE GAVE THEM her new address!!<br> <br> It's like they just don't listen!<br> <br> Sadly she is not one to complain, she will just not proceed with opening the account and stay with Absa.<br> I guess I will then have to close my account and move over to ABSA too so we can bank with the same bank.<br> <br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Aug 2015, 12:34
Official
Hello carlx1212,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to PBC who will provide you with feedback.

The reference number is 740851.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)