CB
Christine B
1 reviews | Active since Sept 2015
11 Jan 2021, 08:12
FNB fails me as a customer, yet again
Once again I am failing to understand why I have to pay monthly service fees on my account if I do not get any service from FNB. A week ago I made contact with their contact center to switch my account to a different once, after which the consultant indicated that someone will make contact with me with in 3 to 5 working days. The turn around time seemed ridiculous so I have requested to speak to a Manager. To date 5 working days exactly I have not recieve any call from a manager or FNB in attempt to help me. Please explain to me why we are paying service fees when you do care a dime about customer service
Helpful (0)
Replies (1)0
Replies (1)CB
Christine B's updateReviewer Update
11 Jan 2021, 14:09Despite you replying that someone will make contact with me with regards to my complaint I have still not receive a phone call or e-mail from anyone trying to assist. If this is the way you want to treat me as a customer you can go ahead a close my account, I will take my business to someone else.
CB
Christine B's update11 Jan 2021, 14:09
Reviewer Update
Despite you replying that someone will make contact with me with regards to my complaint I have still not receive a phone call or e-mail from anyone trying to assist. If this is the way you want to treat me as a customer you can go ahead a close my account, I will take my business to someone else.