1 reviews | Active since Apr 2018
Fnb fails me AGAIN
I lodged a complaint with FNB on the 09/04/2018 regarding a temporary loan I took in February which I REPAID in full in February. The lady called me apologizing for this and "apparently" it would have been sorted the following day 10/04/2018. Its been well over 4 days and I have not received any feedback. If there was a 4 day delay in repayment im sure I would've heard from you DAILY, but now that the fault is on your side I don't get any feedback. This is REALLY frustrating and disappointing!!! Now I am definitely switching banks. Theres only so many chances to be given. Doesnt seem like you need my business.
Good day Maya Padarath ,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Maya Padarath ,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)