FNB FAILS AT CUSTOMER SERVICE !!!

I did a cash deposit into my bank account this morning at Rondebosch ATM the branch was still closed. The ATM went into "device recovery in progress", as soon as I put in the cash into the machine then it tells me to take my card and screen goes back to normal. I got no receipt. No message. Nothing. The money was retained by the machine and there is no record of the transaction. I immediately called the helpline who said the only thing to do is to go into the branch this morning they will be able to pick it up immediately and will be able to make sure the funds reflect immediately but when i went into the branch that was not the case first the guy tells me that it will take 24 hours after I fill in the necessary forms which I did. I was then informed as I was leaving ( me already frustrated as this is such an inconvenience having to come back to the branch and( I'm 7 months pregnant) that it will take 24 TO 48 hours to investigate." What utter nonsense is this FNB? YOUR Machine that we are forced to use for cash deposits (no tellers at Rondebosch and the fee for OTC deposits is much more) goes into reboot, and I must bear the brunt of this? How is that ever acceptable? You charge deposit fees, service fees, withdrawal fees etc etc but then this happens and you're not vaguely interested in assisting? NOT ACCEPTABLE PRACTICE. I would like this remedied TODAY!!!