FNB fails at COVID relief

For a bank that has consistently been rated the best bank and most innovative bank by the people, now with COVID when it has come to the most crucial time to show it, FNB has fallen very short of the mark. Their application process in-app was tedious and had to be completed numerous times in order to be successfully submitted. I app**** at the end if April and have received a few responses via the app, one of which stating that my application has been approved. To date, it still has not been processed and the debit orders are still going off. I was retrenched and don't actually have the funds right now hence my application. I have tried contacting them to no avail, and even using a private banker to assist does not help, as they have no contact with the illusive COVID team. I'm sincerely disappointed in FNB, particularly since it took ABSA all of one 4 minute phone call to achieve the same successfully.