FNB FAILS AGAIN & AGAIN

I have left several messages (securechat in app and web, email, called in) for the FNB Loans Division to contact me. I have held on for almost an hour to their call center number but no one answers. My personal banker and several other agents have supposedly left messages for a manager to contact me but still nothing! FNB is fast to state that they can help you, fast to move your accounts over but when it comes to aftersales service FNB is nonexistent! FNB is quick to grant loans but nowhere to be found when you actually 'need' their help. They want you to stay in debt, they don't care about their customers and when you pay off debt (from your FNB account to an FNB account) they don't capitalize it immediately - wait several days so they can charge more interest and that's why I'll move all my accounts (6 in total) away to another bank.