FNB Fails Again!

It has been 1 week and I have yet to hear any feedback from FNB, other than an electronic email advising someone will be in contact. Only for RMB to give me a call? FNB continue to pass the buck! However it does say something about RMB's excellent customer service. To note, the complaint was not made with RMB, but with FNB, I did not apply for a bond through RMB, but FNB? I use to bank with RMB 8 years ago and I am only associated with RMB through a credit card facility? It is very unlikely for this to be resolved and I should not have wasted my time in the first place. Future bankers, do not consider FNB!