FNB FAILS

I am so frustrated with FNB. I blocked my account because Login details were compromised. I spent 2 hours in the Glenvista branch getting my account re-opened. I was then told to organise my Credit card through my Online banking or phone credit card division. On phoning Credit Card division, they said they could not help owing to security which I can understand. They told me I must go back to the bank or use Online banking if I was not prepared to have/use the App. I have now tried Online banking to no avail. All I get is Error code 1340 with NO explanation as to what this means ! This attitude, trying to force you onto the App, is ridiculous. This is also the second time a branch has said they are unable to do the credit card. I guess the nett result of this complaint will be the usual 'tick box' call from someone who actually does'nt have a clue ! Then nothing happens anyway.