1 reviews | Active since Jun 2015
FNB failing to stop unauthorised debit orders!
I have asked FNB to stop unathorised debit orders going off my account, they have failed as the money is still going off my account. I don't know companies debiting my account. I tried to reverse monies myself but this is still going on. I don't know if the FNB system is a failure or what. I am thinking of switching to another bank because FNB is failing me.
Good day Joyce,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Sales and Service Contact Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Joyce,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Sales and Service Contact Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)