HG
Henry G
1 reviews | Active since Feb 2019
02 Jul 2019, 15:16
FNB Failing to solve simple problem for over a month... Frustrated.
I have been trying to get my international card purchases unblocked or increased for over a month now. I write to the escalations manager Zenda Grobler today and I get sms messages from FNB that my daily and monthly international purchase limits are being reduced??? I do not understand this. The query number provided on the sms *** is for another department which cannot assist. The forex number *** does not get answered.
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FNB (First National Bank)'s replyOfficial
03 Jul 2019, 13:31Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply03 Jul 2019, 13:31
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***