FNB failing to reverse the money they weren't supp

FNB keeps on deducting money from my account monthly, every month I have to go to the branch to get it reversed. This month they have been sending me from pillar to post, telling ne different stories. My airtime is being exhausted and my other obligations take a halt. It is really tiring.<br> <br> My wife is also tired of First National Bank. Among other complaints she recently went there and asked to register for online banking. They told her she cant because of her account. Dont even know what that explanation means. Meanwhile her sister has the same account as hers with FNB. They opened it on the same day YET she has online banking. She is Sooo tired of FNB she's in the process of moving banks to Capitec cause not only are their charges much cheaper but their service is on point. Everytime she goes to Capitec she comes back satisfied.