FNB FAILING TO PROVIDE POP

A few weeks ago I made a cash-deposit to FNB ATM, however did not print the receipts, and now it turns out I need them because my daughter's wellbeing depends on those receipts. <br> I called the contact centre and they said I should go to any branch in PTA, so as a good citizen leave work early and go there, <br> When I get there, the consultant is not keen to help me but eventually does, after that he gives a weird stupid story about how the admin manager is not able to go into the system records. He then says, go the branch where the deposit was made and I ma like but dude, your call centre agents said you would be able to assist me and he does not even have a clue together with the admin manager, <br> My question is this: Why does FNB offer a cash-deposit facility that does not keep record of all deposits made to each machine? <br> It's annoying because now my life has to stop and I am in desperate need of those POP's,<br> Can someone with knowledge, technical background and ability. smart assist me from the bank that claims to be number one, how we all switch to FNB but still get the same service as ***** Bank (Like the adverts)<br> <br> Regards,<br> Dee