FNB FAILING TO PROVIDE A BANK STATEMENT

This bank has proven to be extremely terrible. I am a nonres account holder and I rely on emails and phone calls just to get through. On the 16th of September my account was opened. I was supposed to receive my debit card in a maximum of 10 days but I have not received it. This would allow me to have online access to my account online. I sent my details of the address to send on the 17th of September and I followed up but I still have not received it.

Their customer line takes forever to get answered...if ever. I have sent numerous emails to *** and I have received reference numbers to those emails but it has been well over a week since I got a response from that email address.

Today I asked a certain Veronica Mgwili from the bank for a bank statement for my account and all she could say was:

"Due to the fact that the account is new that system can only generate a statement next month"

She did not offer to get me a confirmation letter on the Bank letterhead and simply expects me to wait till the end of the month! She seems unconcerned about my need or the urgency for it. I rep**** her asking for anyone who can help me and she said I should contact ***her autogenerated email system that really doesn't belong to anyone! I don't even know when they will answer that!

Just getting bank statement has become an issue of note and I dont understand why it has to be an uphill task. My account number is *** Nonres cheque account