FNB failing to deliver bank cards and communicate

I have contacted FNB premier via their website to request international card delivery on which they have failed to reply. After their second failure to respond I have contacted FNB premier banking via telephone to request international card delivery, on which the operator ensured me they can do international delivery and will deliver my cards to my address, submitted during the same telecom.

Ever since CCD couriers is contacting me to deliver my cards, but they can only deliver within South Africa. They also do not keep record when I inform them that I do not stay in South Africa.

After following up with FNB they want to charge me R600 to deliver my cards, at which they are still failing.

FNB, I am disappointed.